Returns & Exchanges

At Hairvivi, we want you to be completely satisfied with your purchase. If you are not happy with your wig, we offer a hassle-free 15-day return and exchange policy for products in their original, unaltered condition.

1

Initiate Your Request

Contact our customer service team via email within 15 days of receiving your package to request a Return Merchandise Authorization (RMA) number.

2

Inspect Quality

Ensure the wig remains in its original state, meaning the lace is uncut, the hair is unwashed, and no styling products or chemical treatments have been applied.

3

Ship the Package

Securely pack the item in its original Hairvivi packaging and ship it back to our designated return center using a trackable shipping service.

4

Receive Refund or Exchange

Once our quality control team inspects and approves the returned item, we will process your refund to the original payment method or ship out your new exchange within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing